Privacy Policy

1. Introduction

We (“ORIA / YES Systems Private Limited”) are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website (oriafenestrations.in) (“Site”) and related Services. By using our websites you consent to the collection and use of such information in accordance with this Privacy Policy.

2. Information We Collect

2.1 Information You Provide Directly

• Name, email address, phone number, postal address (if applicable)
• Enquiry or message content you send via contact or enquiry forms
• Any files, attachments, designs, or specifications you choose to submit

2.2 Automatically Collected Information

• IP address, browser type, operating system
• Date/time stamps of visits
• Pages visited, time spent, navigation paths
• Referral source (how you reached the Site)
• Device identifiers, cookies, usage logs

2.3 Cookies and Tracking Technologies

We use cookies, web beacons, analytics tools and other tracking technologies to collect usage data, analyze trends, administer the Site, track users’ movements on the Site, and gather demographic information. You may disable cookies in your browser settings, but that may affect functionality.

3. How We Use Your Information

We use the collected information for the following purposes:

• To respond to your enquiries, requests, or communications
• To provide, operate, maintain, and improve the Site and our Services
• To personalize your experience
• To send you marketing communications (if you consent)
• To monitor and analyze usage and trends
• To detect, prevent, and address technical issues, fraud, security incidents
• To comply with legal obligations

4. Reasons for disclosing your Personal Information to other parties:

We may disclose your Personal Information to others where it is lawful to do so including where we or they:

• have a legal obligation to do so, e.g. to assist with detecting and preventing fraud,
• have requirement in connection with regulatory reporting, litigation or asserting or defending legal rights and interests
• have a legitimate business reason for doing so
• want to send you information and promotional material regarding our products and services,
• have asked you for your consent to share it, and you’ve agreed
• Improve your online experience for using our product.
• to protect the safety of any person, or to protect our rights or the rights of those who use our products & services.

5. Disclosure of Your Information

We may disclose your Personal Information for the above purposes to other parties including:

• Our employees, agents, contractors, or service providers who work for us or provide services, they may have access to your personal data however may not use it for other purposes. (e.g. IT, hosting, analytics) for necessary processing
• Affiliates or group companies (including their employees, sub-contractors, service providers, directors and officers)
• Statutory and regulatory bodies and authorities (including the government) investigating agencies and entities or persons, to whom or before whom it is mandatory to disclose the Personal Information as per the applicable law, courts, judicial and quasi-judicial authorities and tribunals, arbitrators and arbitration tribunals
• Parties in connection with a corporate transaction (merger, acquisition, restructuring)
• Anybody else that we’ve been instructed to share your Personal Information with by you

We will not sell your personal information to third parties for direct marketing without your explicit consent.

6. Data Retention

We retain personal information only for as long as needed to fulfill the purposes described above or as required by law. We will only use your Personal Information for those purposes and will make sure that your Privacy is protected. If you request deletion or withdrawal of consent, we shall take reasonable steps to delete or anonymize your data, unless retention is legally required.

7. Security

We are committed to protecting your Personal Information in our custody. We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is fully secure—so we cannot guarantee absolute security.

8. Your Rights & Choices

Depending on your jurisdiction, you may have the following rights:

• Right to access, correct, update, or delete your personal information
• Right to withdraw consent (for processing based on consent)
• Right to restrict or object to certain processing
• Right to data portability (receive a copy of your data in machine-readable form)
• Right to lodge a supervisory authority complaint

To exercise these rights, please contact us via the contact details given below.

9. Children’s Privacy

Our Site and Services are not intended for children under the age of 13 (or higher age as per local law). We do not knowingly collect personal information from children. If you believe we have inadvertently collected such data, please contact us so we can delete it.

10. International Transfers

If your personal information is transferred to or stored in a place outside your country (e.g. India → other jurisdictions), we will ensure appropriate safeguards are in place to protect your data consistent with this Privacy Policy.

11. Changes to This Privacy Policy

We reserves the right to change or update this Privacy Policy or any other of our policies/practices at any time without giving any prior notification; We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date and post the updated version on the Site. Your continued use after changes constitutes acceptance of the updated policy.

12. No contractual obligation

Please note that this Privacy Policy does not create any contractual or other legal rights in or on behalf of any party, nor is it intended to do so.

13. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or your personal data, you may contact us at:

YES Systems Private Limited
Address: 503, 5th Floor, A Wing, Marathon Futurex, Mafatlal Mills Compound, N.M. Joshi Marg, Lower Parel (East), Mumbai – 400 013
Phone: 9167232901, 9559559068
Email: info@oriafenestrations.in